Servicom University
ServiCom achieves their business goals through the alignment of business strategies with the skill development of their people. We seek high-performing managers in addition to developing leaders internally. ServiCom University, gives our management employees the basic and advanced skills they need to become effective managers. The curriculum includes:
- Moving Into Management
- Introduction to Teleservices
- Introduction to Traffic
- ServiCom Quality Methodology
- ServiCom Project Management Methodology
- Time Management
- Effective Coaching Techniques
- Associate Counseling
- Dealing with Difficult People
- Employee Retention
