Servicom University

ServiCom achieves their business goals through the alignment of business strategies with the skill development of their people.  We seek high-performing managers in addition to developing leaders internally.  ServiCom University, gives our management employees the basic and advanced skills they need to become effective managers.  The curriculum includes:

  • Moving Into Management
  • Introduction to Teleservices
  • Introduction to Traffic
  • ServiCom Quality Methodology
  • ServiCom Project Management Methodology
  • Time Management
  • Effective Coaching Techniques
  • Associate Counseling
  • Dealing with Difficult People
  • Employee Retention