Company Overview

The right call... when success is on the line.

ServiCom offers a comprehensive suite of call center outsourcing services in support of your business.

Introducing a new face in call center outsourcing services, providing a comprehensive suite of customer care and telemarketing capabilities - all the right solutions to help your business succeed in today’s competitive marketplace.

ServiCom offers your firm the benefits of proven customer care resources, driven by one of the industry’s most successful marketing/sales/service teams and an award-winning system of leading-edge contact centers.  We make every call count through uniquely customer- focused outsourcing solutions that deliver the highest levels of efficiency and quality service.  ServiCom is your answer for:

  • Inbound calls

  • Outbound calls

  • Internet sales

  • Customer service

  • Customer Retention

  • Customer affairs

  • Market research

  • Help desk

  • Lead management

  • Interactive services

  • Fulfillment services

… and more, for Fortune 1000 companies in a broad range of industries.

The value of experience.

  Picture of people working at a call center. The operator in the center turns to look at you.

Responding to a growing call for quality customer care services, ServiCom was founded by David Jefferson, a thirty-year veteran of the telecommunications industry and former executive Vice President of Business Services for AT&T Broadband, with proven expertise in call center operations.  Under Jefferson’s leadership, ServiCom has assembled a brain trust that represents hundreds of years of combined industry experience - a team that is uniformly dedicated to delivering superior results on every program and uniquely positive customer experiences on every call.

Award-winning resources.

ServiCom supports its clients’ brands with an award-winning array of resources, enhanced and broadened through strategic acquisition of one of the industry’s most long-established and highly regarded providers.  Our resources include:

Facilities - State-of-the-art call center locations in Machesney Park, IL, Milford, CT, and Sydney, NS (Canada).

Personnel - Our award-winning management team and workforce is driven by a uniquely customer-focused commitment to total quality service and continuous improvement.

Technology - Our high-performing resources are supported by leading edge technologies, including:

  • ASB Millennium Predictive dialing system for outbound campaigns
  • Aspect ACB Call Center platform, offering a fully redundant multimedia-blending switch capable of providing full-featured Interactive Voice Response
  • CTI, E-mail, and Web-based collaborative browsing services
  • Controlled access Web-enabled workstations
  • Secure client access to Web-based reporting platform
  • Multiple T-1 circuits with full scalability to ensure ample capacity for any contingency

Dedicated to delivering value, performance, and quality service.

ServiCom mission is to provide recognized leadership in outsourced sales, customer service, and marketing, delivering exceptional performance, enhanced profitability, and improved brand image for our client partners.  In everything we do, ServiCom is driven by a set of core values that are deeply ingrained in our culture and shared by every member of our professional staff.  These include:

Integrity - partnering with clients, prospects, and colleagues in an honest and straightforward manner at all times.

Service - providing clients and their customer with caring, responsive, and professional service.

Quality - continuously building and refining quality management processes to improve and increase our value to our clients.

Innovation - developing and implementing solutions that support our clients’ brands and improve their profitability.